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Warranty

Limited Warranty- Zip Products

What Does This Warranty Cover?
Culligan International Company, d/b/a Zip Water, (hereinafter “Zip”), warrants to the original purchaser (the “Zip Customer”) of the Zip product (the “Zip Product”), so long as the Zip Customer purchased the Zip Product from an authorized Zip dealer (“Authorized Zip Dealer”), that this Zip Product, including any of its original accessories, is free of defects in material and workmanship, subject to the terms and conditions set forth herein. This Limited Warranty covers parts and labor, except as set forth in this Limited Warranty.

Where Is This Limited Warranty Valid?
This Limited Warranty is only applicable if the Zip Product was installed in the United States of America (“USA”) or Canada (“CAN”).

What Is Required to Request Warranty Service?
All three of the following are required before warranty service will be performed: (1) Verification of the purchase date; (2) Verification that the Zip Product was purchased from an Authorized Zip Dealer; and (3) Verification that the Zip Product at issue was installed by an authorized Zip service technician or an approved Zip service provider.

When Does the Limited Warranty Expire?
Two (2) Year Limited Warranty – Any warranty claims for Zip Products must be received by Zip within 27 months from the date of purchase or within 24 months from date of installation. This warranty guarantees that if any part should fail within 27 months from date of purchase or within 24 months from the date of installation, except as detailed below, Zip or its authorized service provider will repair or replace the Zip Product. Determination to repair or replace will be in Zip’s sole discretion. Repair or replacement services will be at no cost to the Zip Customer, provided that:
a) the Zip Product is installed and used strictly in accordance with the instructions supplied; and
b) all service under the One (1) Year Limited Warranty is carried out only by an authorized Zip service technician or an approved Zip service provider.

This warranty includes both parts and labor.

How To Register?
Zip Products must be registered online at ca.zipwater.com/register-your-product

What If Repair Is Impossible?
If Zip determines that the warranted repair of any Zip Product is impossible, the Zip Product shall, at Zip’s discretion, either be replaced or refunded.

What Is Not Covered by This Limited Warranty?
This Limited Warranty does not cover:

  • Damage or defects caused by, or resulting from, repairs, service, conversion or alterations to the Zip Product or any of its parts and accessories which have been performed by service centers or repairmen not authorized by Zip; damage or defects caused by negligence, improper installation (when not installed by an authorized Zip service provider), accident, abuse, misuse, power interruptions, power surges, unsuitable water conditions, floods, natural disasters, or force majeure; or improper maintenance of the Zip Product or its parts or accessories.
  • Ordinary wear and tear
  • Consumable items such as water filter cartridges or CO2 cylinders.
  • Zip Products covered by third party “Extended Warranties”, which are sold separately by dealers, distributors or other third parties.
  • Freight or shipping charges for sending a Zip Product to a Zip Repair Center.
  • Products installed in cabinetry and other types of built-in applications that are not accessible to the service technician. We are not responsible for the dismantling or reinstallation of fixed infrastructure when removing or returning repaired or replaced Zip Product(s) into a custom installation.

Exclusion of Other Warranties
Any express or implied warranties with respect to the Zip Product are limited in their duration to the term of the Limited Warranty provided herein, including without limitation any warranty of merchantability or fitness for a particular purpose.

Limitation of Liability for Special, Incidental, Consequential Or Punitive Damages
ZIP SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER DIRECTLY OR INDIRECTLY, FOR ANY AND ALL SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY LOSS OR DAMAGE, INCLUDING AS A RESULT OF ANY DEFECT IN MATERIALS OR WORKMANSHIP (INCLUDING LOSS OR DAMAGE TO PROPERTY, PERSONAL INJURY OR DEATH), WHETHER BASED ON BREACH OF CONTRACT, TORT, STRICT OR PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY.

Dispute Resolution
If the Zip Customer is not satisfied with the warranty service, he or she must submit a claim in writing to Zip’s Dispute Settlement Representative at Culligan International Company, d/b/a Zip Water, 9399 W Higgins Rd, Rosemont, IL 60018. The written notice must include the model and serial number of the Zip Product, the Authorized Zip Dealer (or seller) from which the Zip Product was purchased, the Authorized Zip Servicer Provider who performed the warranty service, the purchase date, a detailed description of the problem and the address and phone number at which the Zip Customer can be reached. Zip is committed to review each such notice promptly and thoroughly and to respond to the Zip Customer in order to settle such dispute. Any decision is not binding. Any controversy or claim arising out of Zip Customer’s purchase of the Zip Product that cannot be settled amicably shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration hearing shall take place in Chicago, IL before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. If Zip prevails, Zip shall be entitled to reimbursement of all costs and expenses, including attorney’s fees, from the Zip Customer.

How to Obtain Warranty Service for The Zip Product?
If during the relevant warranty period the Zip Customer finds the Zip Product to be defective in material or workmanship and the failure is promptly and timely reported to Zip in accordance with this Limited Warranty, an authorized Zip service agent shall be dispatched to determine whether the Zip Product is defective. If the authorized Zip service agent determines in his/her sole discretion that the Zip Product is (i) defective and (ii) covered by this Limited Warranty, the Zip service agent will either repair (if possible) or make arrangements for the repair of the Zip Product at no cost to you. This will include parts and labor. Zip reserves the right to charge for exceptional shipping or transportation costs (e.g., ferries, plane trips or excess mileage) as appropriate.

For service for all products under this Limited Warranty, or for product information, please contact Zip Service at wecare@ca.zipwater.com or by calling 1-833-233-2358

Effective Date: July 1, 2018
Culligan International Company d/b/a Zip Water